Returns & Exchanges

At LoveScotch.com, we strive to ensure your premium spirits arrive in perfect condition; however, if you receive a damaged or incorrect bottle, please contact us within 30 days of delivery for a resolution. Due to legal regulations regarding the sale of alcohol, we cannot accept returns for products once the seal has been broken or the item has been opened.

Return Process

• 1.
  Contact Support

  Email our customer service team within 30 days of receipt with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Include clear photographs of the shipping box and the damaged or incorrect bottle to expedite your claim processing.

• 3.
  Receive Authorization

  Once your claim is reviewed, we will provide a Return Merchandise Authorization (RMA) number and instructions for the return shipment.

• 4.
  Refund or Replacement

  After we receive and inspect the returned item, we will issue a full refund to your original payment method or ship out a replacement bottle.